Welcome to Zillay Host. The following Terms of Service (“TOS,” “Terms,” or “Agreement”) govern your use of our website and all services, features, and content provided by Zillay Host (“Zillay Host,” “we,” “us,” or “our”). By purchasing any services from Zillay Host, you confirm that you have read, understood, and agree to be bound by these TOS. We encourage you to review these TOS carefully before making any purchases. Customer AgreementThese TOS apply to all services provided by Zillay Host during the entire term or renewal period. Customers must agree to all terms and conditions before signing up for any hosting plans or services offered by Zillay Host. You are required to use only licensed and legal third-party software in connection with our services. Zillay Host reserves the right to suspend or terminate a customer’s access to any or all services if we determine that the account has been misused or otherwise violates our policies. ContentZillay Host reserves the right to deny service and/or access to its servers to anyone. All services provided must be used solely for lawful purposes. The transmission, storage, or display of any content in violation of applicable laws or regulations is strictly prohibited. Prohibited Activities and Content Include (but are not limited to):
Zillay Host reserves the right to classify any content as “prohibited” at our sole discretion. For a comprehensive list of prohibited activities and content, please refer to our General Acceptable Use Policy. In compliance with the DMCA Act, Zillay Host has established procedures for handling copyright infringement claims. All such complaints must be submitted to [email protected]. BandwidthIf your account exceeds its bandwidth limit, Zillay Host will notify you. If you do not wish to purchase additional bandwidth or upgrade your account and continue to exceed the limit, your account will be suspended until you either address the bandwidth issue or upgrade your account. Your account will be reactivated in the following month. Account VerificationTo ensure the security and integrity of our services, Zillay Host requires all customers to complete an account verification process. Failure to complete the account verification process will result in no refund being provided under any circumstances. VPS RulesWe recommend using a control panel to manage your VPS. Customers with plain VPS setups must handle DNS configuration, user accounts, and mail accounts independently. Our support team will not assist with these tasks. Backup PolicyYou are responsible for backing up your data. Zillay Host does not guarantee backups of accounts or user content, and you accept the risk of data loss. For clients with paid backup services, daily database backups are retained for 7 days, and weekly website backups are retained for 1 day. Emails and media files are not included in these backups. Clients using the cPanel Backup Manager should download and remove backups from the server. All backup files are removed from the server every Sunday without notification. Backup storage on hosting space is not permitted. Uptime GuaranteeScheduled maintenance by Zillay Host or our network providers will not affect the uptime guarantee. Zillay Host is not responsible for interruptions due to third-party services, government actions, or other factors beyond our control. SecurityYou are responsible for maintaining the security of your account. Ensure that unauthorized users do not gain access. Sharing passwords is discouraged, and you must prevent unauthorized use of your account. Unauthorized attempts to access other accounts or networks are strictly prohibited. Any attempt to disrupt services or networks will result in immediate action, including possible legal consequences. Billing PolicyPayments made via credit card, debit card, net banking, or PayPal will set up accounts immediately upon confirmation. Payments made by cheque will require 5 days for clearance. Refunds3-Day Money-Back Guarantee: Our money-back guarantee applies only to first-time signups. Refund requests must be made within 3 days of the original payment. Subsequent sign-ups or accounts are not eligible for refunds. Non-Refundable Services: Refunds are not available for domain services, cPanel, VPS, dedicated servers, SSL certificates, and other specific items. Exclusions: Refunds will not cover taxes, setup fees, or payment processing charges. Free Domain Non-Refundable: If a free domain is included with a hosting plan and the service is canceled, the domain's standard rate will be deducted from the refund. If the refund amount is less than the domain's cost, the difference must be paid, or the domain will be forfeited. Account TerminationVoluntary Cancellation: If you decide to discontinue services and request immediate termination, your account will be suspended and terminated within 24 hours. Expiration Cancellation: If you request cancellation after your subscription expires, your account will be terminated within 24 hours of the request. Thank you for choosing Zillay Host. Please ensure that you adhere to these terms to maintain a smooth and productive relationship with our services. |